System error

After a 30-day suspension, a woman visited a ServiceOntario office and paid the $150 fee to have her licence reinstated. She received her permanent licence in the mail, but when she was involved in an accident a few months later, she was told her licence was not valid, costing her a $325 fine. Our staff determined that the Ministry had issued her licence even though she had not completed all the requirements set out in its reinstatement form. As a result, the Ministry updated its computer system to ensure licences are not issued to drivers who have not completed all their reinstatement requirements.

Read about how we helped other people in our Selected cases.